Support Center FAQ’s

Last Review and Update: 01/2021

Emergency Direct Line: If you have any problems or questions about your signage: Light or LED’s shutoff, awning, installation, or any maintenance, Please Call Us in a business hours to our local number (978) 983-0055 in order to provide you a fastest service.

Frequently Asked Questions
Here are some frequently asked questions from our customers. If you cannot find an answer to one of your questions, feel free to contact us at 1-877-347-8485

Why GRAPHIEXP as my signage and printing provider?
Because we offer the highest quality in all of our services and products at a reasonable and competitive cost.

What is your service coverage area?
At this time we provide service in all-new England: Massachusetts, New Hampshire, Vermont, Maine, Rhode Island, and Connecticut. Also New York and New Jersey as request. Just call us with any questions or inquiries. 1-877-347-8485 If you place an order online or by phone for any product that we offer on our website, we’ll ship nationwide.

How much do signs cost?
The cost of your sign(s) will depend on how many signs you need, what is the size of the signage you want, the complexity of the design, if you want your signs illuminated or not, type of illumination and the type of material used to build your sign. Because signs are a design-build product the cost varies by many factors. Our professional sign representative will be able to guide you in your decision while keeping your budget in mind.

What is your payment policy?
No Cash Refund for Custom Projects or Items.
A 50% or the total of your order required before start working on your project through a contract. NOTE: Online or by Phone payments through our website using a credit card have to be pay in full. We accept major credit cards by phone or in person.
Cash (only in person by an authorized GraphiExp LLC agent).
NOTE: If you pay with a personal or business check, we’ll start working on your order as soon as your check is accepted by the bank.

Custom projects or items may not be returned for a refund.

We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If the order has not yet started the production process, no additional change or cancellation fees will be applied. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply. If your order is changed, the setup fees may vary from the original quote depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders canceled at this stage.

Are your company licensed and insured?
Yes! We are fully insured & Licensed. We take very seriously our responsibility with your business and all employees that work with Us.

Do I need a city permit?
Yes. Exterior signs require a sign permit. Interior signs normally do not. If you are upgrading to a new logo or simply updating your outdated sign face for your existing business and keeping your old location, you will likely not need a permit. Your local city or county building and planning department can answer this question with a phone call or a visit to their website. Sometimes the customer hasn’t the necessary time to do that. We provide this service for you at a reasonable additional Fee. Just call us for an estimate. 1-877-347-8485

How long does it take to get a sign permit?
Same-day or up to one month or several weeks depending on the city requirements. This varies by city. Some cities issue permits “over the counter” meaning that if you submit an application that conforms to the sign code you will get your permit immediately. Other cities can take up to one month to issue a permit. If you are asking for permission to deviate from the sign code you can expect a variance request to take considerably longer than a conforming permit request. A variance request will cost more than a typical sign permit application submittal and is usually only issued when ‘hardship’ can be proved. The time it takes to get a permit is an important step in the process because most sign companies will not begin manufacturing your sign until they have a permit.

How long does it take to build my sign after city permit approval?
The length of time it takes to make a sign can vary depending on the materials, usage, and complexity. Our representative strives to meet your expectations on deadlines and turnaround time. While some projects may be ready in 24 hours, other projects make take longer to complete.

Can I use copyrighted images in my signage?
Yes, but only with permission from the owner. If you are not an authorized agent of the images, then a release from the copyright owner is necessary. We highly recommend using your own professional images that you take for your models, foods, office space, local business, etc…

How long will my sign last?
The expected lifetime of a sign depends on whether you place the sign or graphic indoor or outdoor. We use sign materials for short-term applications and also provide materials for long-term projects. Whether your sign needs to withstand the elements in an outdoor setting or needs to be located indoor, our consultants will work with you to determine the best solution for your needs.

What other services do you provide?
We offer affordable advertising campaigns packages, graphic design, web development, storefront signs, awnings, lightbox, acrylic letters, channel letters, printing publications for points of sales, screen printing, and digital printing for wide format full-color, which will give your business a more modern and above all professional image.
Just call us a representative will be ready to assist you with all your questions. 1-877-347-8485